ROI on Change Management
I thought you might be interested in the early feedback from our ROI for Change Management survey. Our next newsletter and a subsequent webinar, will take a deeper look at the result. In the meantime, here are some headlines:
- The biggest current goal for change – by a long way – was increased productivity. No surprise there given the current recession.
- Organisations either seem to spend a small amount of money on implementation (less than £50,000) or a large amount (more than £1million). No idea yet why that is.
- Less than 10% of this money is spent on change management activities. This contrast with best practice that’s suggests 15-20% is more effective.
- The financial results were also widely dispersed. Ranging from £500 to £300 million! Will try to work out if related to how much was spent on implementation. Is there a correlation?
- The non-financial results look impressive. 67% of people thought their initiatives improved customer service and 47% thought they had successfully changed people’s behaviours. We often talk about change being unsuccessful but this might suggest the reality is different.
- Respondents believe that more than 30% of these results could be attributed to change management activities. So, interestingly, a small investment in change management might be giving a big pay-off.
Here is what we think the current state of play is change management ROI research: http://bit.ly/97BrK5
More about the survey results in the Changefirst newsletter next week. Sign up at www.changefirst.com
Filed under: Change Management, Change management tools, Change methodology, Organisational Change, Project management
June 25th, 2010 at 12:16 pm
[...] We are about to publish the results of our ‘flash’ survey on ROI and change management. Fascinating stuff it is too. It gives some great information on the inputs and outputs of the change process. Read the initial headline findings here, ROI on Change Management. [...]
February 2nd, 2011 at 3:39 pm
[...] We are about to publish the results of our ‘flash’ survey on ROI and change management. Fascinating stuff it is too. It gives some great information on the inputs and outputs of the change process. Read the initial headline findings here, ROI on Change Management. [...]